Identify the Payment Status

A payment may fail for several reasons, including authorization problems, PayPal account restrictions, temporary provider errors, cancelled checkout, or a pending review by the payment provider.

First, confirm whether the payment was actually completed.

If No Charge Was Made

If PayPal confirms that no payment was completed, you may return to ScriptTonic and try checkout again.

Before retrying, confirm that your PayPal account is able to complete the transaction.

If You Were Charged

If your PayPal account shows a completed charge but ScriptTonic does not show the corresponding purchase, do not repeatedly purchase the same item.

Contact support so the payment and marketplace transaction can be reviewed.

Pending Payments

If PayPal shows the payment as pending, allow the provider to complete its review.

A pending payment may not create purchase access until ScriptTonic receives the required successful settlement state.

Information to Provide Support

When contacting ScriptTonic, include:

Your ScriptTonic account email.

The product name.

Approximate transaction date and amount.

The PayPal transaction or order reference if available.

Never send your PayPal password, payment credentials, or other account secrets.