Refund Requests

ScriptTonic reviews refund requests according to the applicable Refund Policy.

Refund requests should normally be submitted within the stated refund-request period.

Potentially Qualifying Issues

Depending on the circumstances and policy, qualifying situations may include:

Non-delivery.

Duplicate purchase.

Unauthorized purchase.

Material product defect.

Failure to provide access to a valid completed purchase.

Other situations covered by the current Refund Policy.

Submit Complete Information

Explain the issue clearly and identify the relevant product and transaction.

For technical defects, describe the problem and any reasonable troubleshooting already attempted.

Downloading Does Not Automatically Eliminate All Rights

A digital product being downloaded does not automatically mean that every possible refund claim is invalid.

Refund eligibility depends on the applicable policy, the facts of the case, and mandatory consumer rights where applicable.

Review Process

Submitting a refund request does not guarantee approval.

ScriptTonic may review transaction evidence, product information, support history, and other relevant information before making a decision.