Check the Requirements First

Confirm that your environment meets the product requirements shown on the marketplace listing.

Installation problems caused by unsupported server versions, missing dependencies, or incompatible third-party systems may not indicate a product defect.

Read the Documentation

Follow the supplied installation and configuration instructions carefully.

Contact Product Support

If the issue persists, provide the developer with a clear description of the problem.

Include relevant error messages and technical information, but never publicly share passwords or private credentials.

Material Differences

If the product materially differs from its marketplace description or contains a significant defect that prevents its intended use, document the issue clearly.

Screenshots, reproducible steps, and specific examples can help the review process.

Refund Requests

If the issue cannot reasonably be resolved and meets the Refund Policy requirements, submit a refund request through the appropriate ScriptTonic process.